# Refund policy

Part of the [terms of sale](https://sundo.gs/legal/terms) (version `terms-of-sale-v3-2026-11-03`), last changed 2026-11-03.

## The short version

**Within 7 days of paying, you can have a full refund, no questions asked.** This applies to a first purchase and to a renewal of updates.

## How to ask

Email [support@sundo.gs](mailto:support@sundo.gs) with your order number (it is on your account under Orders, and in our order email) within 7 days of the payment. You can also ask Link, Stripe's checkout service that sold the order, through its support pages (the link is on Stripe's receipt). A short message is enough; you don't need to give a reason. Your card statement will show LINK.COM* SUNDOGS.

Refunds are made **by hand** by us in Stripe: the store cannot refund by itself. We aim to do it within 5 working days of your message. The money goes back to the payment method you used, including any tax you paid; your bank may take another 5 to 10 days to show it.

## What a refund does

- **A full refund of a purchase ends its licenses.** Downloads and updates stop, and the license to use that software ends, so please remove it from your sites. (We can't switch it off: nothing on your site contacts us, so the installed code technically keeps running.)
- **A refund of a renewal** takes back only the 12 months of updates it added. The license itself stays, with the update date it had before.
- **A partial refund** (for example a goodwill amount) keeps the license as it is.
- **Codes:** a code used on a fully refunded order can be used again.
- **Free orders** (free apps, or a free code) involve no payment, so there is nothing to refund.

## Mistaken payments

If you are charged for something that couldn't be applied (a second payment for the same checkout, something your account already had, a renewal for a license that had ended), the order page says so, and we refund that amount in full, whatever the 7-day window.

## After 7 days

Refunds after the window are at our discretion: write to us and explain. Stripe may also refund a payment itself in some cases, within 60 days of it, for example when it handles a payment support request. Any full refund, however it is made, has the effects described above.

## Your legal rights

This policy adds to your rights; it doesn't replace them. In the EU and UK, consumers normally have 14 days to withdraw from an online purchase, but that right ends once a download starts, which you agree to at checkout; our 7-day refund applies whether or not you have downloaded. If the software is faulty or not as described, you also keep the remedies the law where you live gives you.

## Disputes

Please write to us before disputing a payment with your bank: a refund is quicker. What a dispute does to your license is in section 7 of the [terms of sale](https://sundo.gs/legal/terms).

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Other pages: [Terms of sale](https://sundo.gs/legal/terms) · [Privacy notice](https://sundo.gs/legal/privacy) · [Refund policy](https://sundo.gs/legal/refunds) · [License for paid apps](https://sundo.gs/account/license/commercial) · [Free license](https://sundo.gs/account/license)