Legal
Refund policy
Part of the terms of sale (version terms-of-sale-v3-2026-11-03), last changed 2026-11-03.
The short version
Within 7 days of paying, you can have a full refund, no questions asked. This applies to a first purchase and to a renewal of updates.
How to ask
Email support@sundo.gs with your order number (it is on your account under Orders, and in our order email) within 7 days of the payment. You can also ask Link, Stripe's checkout service that sold the order, through its support pages (the link is on Stripe's receipt). A short message is enough; you don't need to give a reason. Your card statement will show LINK.COM* SUNDOGS.
Refunds are made by hand by us in Stripe: the store cannot refund by itself. We aim to do it within 5 working days of your message. The money goes back to the payment method you used, including any tax you paid; your bank may take another 5 to 10 days to show it.
What a refund does
- A full refund of a purchase ends its licenses. Downloads and updates stop, and the license to use that software ends, so please remove it from your sites. (We can't switch it off: nothing on your site contacts us, so the installed code technically keeps running.)
- A refund of a renewal takes back only the 12 months of updates it added. The license itself stays, with the update date it had before.
- A partial refund (for example a goodwill amount) keeps the license as it is.
- Codes: a code used on a fully refunded order can be used again.
- Free orders (free apps, or a free code) involve no payment, so there is nothing to refund.
Mistaken payments
If you are charged for something that couldn't be applied (a second payment for the same checkout, something your account already had, a renewal for a license that had ended), the order page says so, and we refund that amount in full, whatever the 7-day window.
After 7 days
Refunds after the window are at our discretion: write to us and explain. Stripe may also refund a payment itself in some cases, within 60 days of it, for example when it handles a payment support request. Any full refund, however it is made, has the effects described above.
Your legal rights
This policy adds to your rights; it doesn't replace them. In the EU and UK, consumers normally have 14 days to withdraw from an online purchase, but that right ends once a download starts, which you agree to at checkout; our 7-day refund applies whether or not you have downloaded. If the software is faulty or not as described, you also keep the remedies the law where you live gives you.
Disputes
Please write to us before disputing a payment with your bank: a refund is quicker. What a dispute does to your license is in section 7 of the terms of sale.
Other pages: Terms of sale · Privacy notice · Refund policy · License for paid apps · Free license